If you have ever had a shared hosting account before or you have dealt with any kind of online service, you're probably well aware from personal experience that for many things it's better to consult with a live person over the phone than to exchange support tickets or emails. If you want to learn more about a particular service before you buy it or when something small-scale should be done, for instance, it will be easier and faster to do it in real time. When you are able to speak with representatives by phone, it is very likely that you are using the services of an actual web hosting supplier, not just a reseller. The level of support that you'll get on the telephone differs between different providers - from standard issues to dedicated tech support. Usually most suppliers supply pre-sales assistance and 1st level telephone support, while more complicated technical issues are managed through e-mail or tickets.

Phone Support in Shared Hosting

Because we have live phone support 14 hours every day, you will be able to call us and consult with our customer support agents to get more information about any of the shared hosting that we offer and ensure that our servers match the system requirements for your web sites before purchasing anything. For your convenience, we have phone numbers on as many as 3 different continents so that you can call the one closer to you - in the U.S.A., Great Britain or Australia. If you're already a customer, you'll be able to phone us about general and billing matters, or even about some technical ones. If the trouble is strictly technical or it can take more time to handle, you will have to use our ticketing system, which will enable both you and our tech support crew to track the details supplied by either side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you when you have any questions about the semi-dedicated server packages that we supply. Whether you would like to learn more about the packages, you have some billing issue or some general issue, you can call us. Although some more complicated matters could need a ticket in order to give some time to our tech support team to analyze, we are able to help you with many tech questions over the phone as well, saving you time and efforts. As we have data centers on three different continents - in the USA, Great Britain and Australia, we have local phone lines in these countries as well. If you are in a different country, we have an international number where you can reach us.