In case you have a site, a problem can always occur and it does not automatically need to be connected with the web hosting service itself. For example, something may go wrong when you bring a web-based application up to date or some vital content might be modified or deleted unintendedly. Irrespective of what the nature of the problem is, you’ll need to touch base with the respective tech support team and ask them to retrieve a backup or to assist you in resolving the problem that you are encountering. How fast they will do that will determine the span of time that your websites will be inaccessible. For given sites like community web portals or online shops, a frequent downtime too often equals lost clients and money. That being said, it is of primary importance that you use the services of a hosting company that offers not only a good tech support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max response time for any trouble ticket that you submit or any email that you write is only one hour, even if you contact us during weekends and public holidays. Whatever the nature of your enquiry or problem might be, we will help you momentarily and will give you the required information to troubleshoot any problem with your sites. The real reply time usually does not surpass fifteen-twenty minutes, so you can forget about waiting around for hours to get an issue resolved or even worse than that – waiting around all day only to get a response that more information is required whilst nothing is sorted out. We will give you assistance in an instant purely because we understand just how priceless time can be in the dynamic Internet realm. The 1-hour response guarantee applies to any technical or billing query that you might have connected with our shared hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support team members will be at your disposal all the time and they will respond to any support ticket that you submit from the hosting Control Panel within only one hour. The ticket response time is guaranteed no matter if you have a generic query in regards to your semi-dedicated server or you come across a certain predicament and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available night and day to deal with any billing, general or technical issue. In case you contact us about anything that is within our capabilities, we will solve it before we get back to you, which means that you will not have to wait for hours or even days while the problem lingers. If there’s something that you need to do on your end, we’ll supply you with the required information – what workable solutions to try out, what actions to take, etc.