If you have bought a web hosting package and you have some questions connected with a specific function/feature, or if you’ve come across some challenge and you need help, you should be able to get in touch with the respective tech support staff. All web hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, due to the fact that the quickest way to handle an issue most often is to open a ticket. This kind of communication makes the replies exchanged by both sides easy to follow and permits the technical support team members to escalate the issue if, for instance, a server administrator must become involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll have to have no less than two different accounts to contact the technical support team and to actually administer the hosting space. Incessantly signing in and out of different accounts may sometimes be a headache, not to mention the fact that it takes quite a while for the majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with a lot of other hosting providers, the ticketing system that we use with our shared hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember different logon credentials, as you will be able to manage both your tickets and the hosting account itself from one single location. So, in case you have an inquiry or experience a difficulty, you can contact our help desk support team instantly. Our ticketing system comes with a smart search functionality. This goes to say that even if you’ve sent heaps of tickets through the years, you’ll be able to track down the one that you need with no effort. Moreover, you can check knowledge base suggestions for troubleshooting commonly experienced challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was designed with the idea that you should be able to manage everything related to your account in a single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or confront a complication, you can touch base with our customer support staff momentarily without having to go through a completely different admin interface. You can look through your web files or check a variety of settings in your account whilst submitting a new ticket or reading the answer to an older one. In case you’ve got loads of tickets and you want to track down a specific one, you can take advantage of the clever search option, which is available in the Help section of the Control Panel. We will make sure you obtain a reply in less than 60 minutes regardless of the essence of your question or problem.