Being able to contact your shared hosting supplier when you have any type of questions or encounter any problems is quite important and how quickly they'll respond and take action is crucial, particularly if your web site is business-oriented, as more downtime can often mean losing potential clients. The support options are also one way to distinguish genuine providers from resellers. The second typically answer only to e-mails or support tickets and you may have to wait for a whole day or longer to receive a response. When the trouble needs several replies, you may end up losing days to get a problem fixed. With a legitimate and trustworthy hosting provider, you will be able to get in touch with the support at any time and get a prompt response no matter what the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance promptly, so our shared hosting services feature 24/7 tech support as well as various ways of contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up ordering a service that you can't use effectively. In case you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it requires further analysis. In contrast to the majority of suppliers out there today, we reply to all the tickets within an hour, so you will not have to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how essential it is to receive quick support, especially if your website is not working as it should be for some reason. All our Linux semi-dedicated packages feature 24/7 customer and technical support, consequently in case anything comes up, you can use several ways to contact us - phone line with multiple local numbers worldwide, live chat, emails and support tickets. The first two methods are for billing, pre-sales and general issues, so that if you don't have an account yet, for instance, you can find extra information about our solutions, or we will assist you with uncomplicated tech issues. The other two options are for solely technical matters or anything that's more time-consuming considering that it's much easier to track the correspondence between you and our support team. The guaranteed maximum answer time for them is just 1 hour, the regular one - 15-20 min, therefore you won't have to wait for a whole day to receive support like you may have to do with various other service providers.

24/7 Customer Support in VPS Web Hosting

In case you've got a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties and questions about the pre-installed software your server is equipped with. If you have not bought your virtual private server plan yet, you can learn a lot more about our solutions by giving us a telephone call or through our live chat service. For more tech issues, you're able to send an e-mail or open a support ticket via your billing Control Panel and you'll get support within no more than 1 hour regardless of the time of the day, even on holidays and weekends. The actual response time normally doesn't exceed 30 minutes. If you need assistance for third-party software, you can take advantage of the Managed Services upgrade that you can add to every single VPS plan and our admins will assist you with any set up or troubleshooting problem you have experienced.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour max answer time warranty, you will enjoy quick support when you acquire a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore if you open a support ticket through your billing account or you send an e-mail message related to any problem with your server or the pre-installed software on it at any time of the day, you will have a response within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question needs longer time to be resolved or if it has to be sent to our admins, as it is a lot easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to call us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.