Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • Every help request you send to us will be attended to within maximum one hour. If for any reason whatsoever your support ticket or e–mail requires further assistance from a sysadmin, we will forward it and leave a comment to notify you that your issue is being worked on. If you make use of our Optional Managed Services package, any of the tasks included there will be completed at a time that is convenient for you.

  • Top quality support service

  • An Exceptional Client Care Service

  • Should you require help while using the Website Control Panel or with any of the applications that we’ve pre–installed on the dedicated server on your behalf, don’t hesitate to touch base with our customer support staff at any time through the ticketing system. What’s more, if you need assistance managing your server, you can order the Optional Managed Services package, which includes OS updates every week, problem troubleshooting and installation procedures, server monitoring and restarting services, backup storage space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Website Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a very convenient integrated knowledge base that will guide you step by step on how to use it. Most of the help articles have video versions that show all the tasks that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each section of the Website Control Panel.